Quality Assurance Manager, Operations

Are you a highly motivated, structured, and self-driven professional with a passion for delivering excellence? We’re looking for a Quality Assurance Manager, Operations to join our HSSEQ team in Oslo, (Norway) reporting to the Head of Quality Assurance.

At the heart of our work is our HSSEQ Vision: Ensuring that our stakeholders are safe, secure, healthy, productive, supportive of the environment, and committed to delivering quality outcomes.

As part of our team, you’ll play a critical role in achieving our Quality Assurance Mission: Facilitating the efficient and effective delivery of best-in-class products and services that exceed stakeholder expectations.

You will drive results across our Key Quality Assurance Focus Areas:

• Ensuring compliance with international standards, including ISO, ISM, ISPS, legal, and other relevant requirements.
• Optimizing core business processes to enhance performance.
• Delivering satisfaction for all stakeholders.

We can offer exciting and high-paced working days, with the chance to be involved in a wide range of tasks, projects, and worldwide cooperation.

If you are looking for an international, cross-cultural work experience where you’ll be given responsibility and opportunities to grow in an open and supportive work environment, then Yinson is the place for you!

Key Responsibilities:

Leadership and Commitment

• Identify, analyse, and manage risks and opportunities related to the application of ISO, ISM, and ISPS codes.
• Ensure personnel across all levels and functions possess the necessary competence to effectively apply ISO, ISM, and ISPS codes.
• Implement a robust monthly reporting structure focused on measures of effectiveness for ISO, ISM, and ISPS code applications.
• Establish and maintain processes to monitor, review, and enhance the Yinson Management System (YMS) in alignment with ISO, ISM, and ISPS code requirements.

Audit Management

• Plan and execute Yinson Production's internal and external audit programs.
• Conduct assessments against standards, performance criteria, and legislation (ISO, ISM, ISPS, and Flag State requirements) to ensure risk management effectiveness.
• Perform internal monitoring, reviews, and audits of ISO, ISM, and ISPS Codes following established Quality Assurance Standards.
• Participate in external audit activities and conduct annual compliance audits of facilities and vessels for ISM, ISPS, and ISO codes.
• Report non-compliance issues and audit findings, ensuring timely implementation of corrective actions.
• Facilitate investigations into non-conformities and document outcomes within approved systems.

Contractor Management

• Ensure effective processes for contractor risk assessment, selection, qualification, and performance management, meeting all regulatory, contractual, and organizational requirements.

Risk Management

• Identify, monitor, and manage operational risks within the Quality Assurance department, demonstrating annual improvements in residual risk scores.

Non-Conforming Outputs

• Maintain an effective process for identifying, evaluating, and addressing non-conforming outputs within specified timeframes.

Continual Improvement

• Foster a culture of innovation, knowledge sharing, and learning to enhance future performance.
• Monitor and improve the Yinson Management System related to ISO, ISM, and ISPS codes through a structured framework.
• Align improvement initiatives with Yinson Production Standards.

Customer Satisfaction

• Manage customer satisfaction levels, maintaining a rolling average Net Promoter Score (NPS) of +30.

Competency and Capability

• Maintain an updated competency and capability skills matrix to meet organizational goals and objectives.

Legal Compliance

• Ensure the organization complies with all Legal and Other Requirements, particularly concerning ISO, ISM, and ISPS codes.
• Maintain conformance of the Yinson Management System, procedures, and core business processes to ISO, ISM, and ISPS codes.

Core Business Processes

• Optimize the Quality Assurance department's core business processes for time, cost, and quality efficiency.

Strategic Planning

• Develop and submit the QA Strategic Plan annually by November 30th, reflecting Yinson Production's emerging needs.
• Establish goals and measures for all direct reports as required by Human Resources.

Strategy Execution

• Ensure direct reports align commitments with departmental goals and achieve their targets on time.

Integration

• Confirm that personnel responsible for ISO, ISM, and ISPS code compliance possess a thorough understanding of the Yinson Management System framework.
• Maintain documentation that addresses internal and external factors impacting compliance with ISO, ISM, and ISPS codes.

Performance Management

• Coach, counsel, and manage direct reports' performance to achieve departmental goals and success measures.

Resource Planning

• Plan and allocate Quality Assurance resources effectively to meet organizational goals.

Delivery Assurance

• Ensure processes are in place to deliver products and services on time and within budget.

Qualifications

Essential:

• Tertiary qualification in Science or Engineering.
• Postgraduate qualification in Occupational Health, Safety and Environment.
• Lead Auditor qualified in ISO 9001, 45001 and 14001.
• Auditor qualified in ISM and ISPS.

Desirable:

• Postgraduate qualification in organisational strategy or business optimisation processes.
• Root Cause Analysis certification.

Skills & Experience

Essential:

• Minimum of 5 years of experience in marine or offshore industries.
• 5–7 years of related experience in Oil & Gas or similar heavy industries.
• Significant experience operating in countries with stringent government regulatory frameworks.
• Proven expertise in delivering quality assurance initiatives, specifically within Governance, Risk, and Compliance (GRC) frameworks, across diverse international settings.

Desirable:

• Demonstrated success working with internationally recognized companies known for implementing best practices, particularly in high-risk and high-consequence environments.
• Proven track record in fostering and embedding an effective quality assurance culture within a multinational environment, accommodating diverse perceptions of risk management and assurance.
• Exceptional communication skills, with the ability to exercise discretion and sound judgment, particularly in assessing and mitigating potential risks.

The position is available immediately, and applications will be reviewed on a rolling basis.