Quality Assurance Manager, Operations

Are you a highly motivated, structured, and self-driven professional with a passion for delivering excellence? We’re looking for a Quality Assurance Manager, Operations to join our HSSEQ team in Oslo, (Norway) reporting to the Head of Quality Assurance.

At the heart of our work is our HSSEQ Vision: Ensuring that our stakeholders are safe, secure, healthy, productive, supportive of the environment, and committed to delivering quality outcomes.

As part of our team, you’ll play a critical role in achieving our Quality Assurance Mission: Facilitating the efficient and effective delivery of best-in-class products and services that exceed stakeholder expectations.

You will drive results across our Key Quality Assurance Focus Areas:

• Ensuring compliance with international standards, including ISO, ISM, ISPS, legal, and other relevant requirements.
• Optimizing core business processes to enhance performance.
• Delivering satisfaction for all stakeholders.

We can offer exciting and high-paced working days, with the chance to be involved in a wide range of tasks, projects, and worldwide cooperation.

If you are looking for an international, cross-cultural work experience where you’ll be given responsibility and opportunities to grow in an open and supportive work environment, then Yinson is the place for you!

Key Responsibilities:

Leadership and Commitment

• Identify, analyse, and manage risks and opportunities related to the application of ISO, ISM, and ISPS codes.
• Ensure personnel across all levels and functions possess the necessary competence to effectively apply ISO, ISM, and ISPS codes.
• Implement a robust monthly reporting structure focused on measures of effectiveness for ISO, ISM, and ISPS code applications.
• Establish and maintain processes to monitor, review, and enhance the Yinson Management System (YMS) in alignment with ISO, ISM, and ISPS code requirements.

Audit Management

• Plan and execute Yinson Production's internal and external audit programs.
• Conduct assessments against standards, performance criteria, and legislation (ISO, ISM, ISPS, and Flag State requirements) to ensure risk management effectiveness.
• Perform internal monitoring, reviews, and audits of ISO, ISM, and ISPS Codes following established Quality Assurance Standards.
• Participate in external audit activities and conduct annual compliance audits of facilities and vessels for ISM, ISPS, and ISO codes.
• Report non-compliance issues and audit findings, ensuring timely implementation of corrective actions.
• Facilitate investigations into non-conformities and document outcomes within approved systems.

Contractor Management

• Ensure effective processes for contractor risk assessment, selection, qualification, and performance management, meeting all regulatory, contractual, and organizational requirements.

Risk Management

• Identify, monitor, and manage operational risks within the Quality Assurance department, demonstrating annual improvements in residual risk scores.

Non-Conforming Outputs

• Maintain an effective process for identifying, evaluating, and addressing non-conforming outputs within specified timeframes.

Continual Improvement

• Foster a culture of innovation, knowledge sharing, and learning to enhance future performance.
• Monitor and improve the Yinson Management System related to ISO, ISM, and ISPS codes through a structured framework.
• Align improvement initiatives with Yinson Production Standards.

Customer Satisfaction

• Manage customer satisfaction levels, maintaining a rolling average Net Promoter Score (NPS) of +30.

Competency and Capability

• Maintain an updated competency and capability skills matrix to meet organizational goals and objectives.

Legal Compliance

• Ensure the organization complies with all Legal and Other Requirements, particularly concerning ISO, ISM, and ISPS codes.
• Maintain conformance of the Yinson Management System, procedures, and core business processes to ISO, ISM, and ISPS codes.

Core Business Processes

• Optimize the Quality Assurance department's core business processes for time, cost, and quality efficiency.

Strategic Planning

• Develop and submit the QA Strategic Plan annually by November 30th, reflecting Yinson Production's emerging needs.
• Establish goals and measures for all direct reports as required by Human Resources.

Strategy Execution

• Ensure direct reports align commitments with departmental goals and achieve their targets on time.

Integration

• Confirm that personnel responsible for ISO, ISM, and ISPS code compliance possess a thorough understanding of the Yinson Management System framework.
• Maintain documentation that addresses internal and external factors impacting compliance with ISO, ISM, and ISPS codes.

Performance Management

• Coach, counsel, and manage direct reports' performance to achieve departmental goals and success measures.

Resource Planning

• Plan and allocate Quality Assurance resources effectively to meet organizational goals.

Delivery Assurance

• Ensure processes are in place to deliver products and services on time and within budget.

Qualifications

Essential:

• Tertiary qualification in Science or Engineering.
• Postgraduate qualification in Occupational Health, Safety and Environment.
• Lead Auditor qualified in ISO 9001, 45001 and 14001.
• Auditor qualified in ISM and ISPS.

Desirable:

• Postgraduate qualification in organisational strategy or business optimisation processes.
• Root Cause Analysis certification.

Skills & experience

Essential:

• Minimum of 5 years of experience in marine or offshore industries.
• 5–7 years of related experience in Oil & Gas or similar heavy industries.
• Significant experience operating in countries with stringent government regulatory frameworks.
• Proven expertise in delivering quality assurance initiatives, specifically within Governance, Risk, and Compliance (GRC) frameworks, across diverse international settings.

Desirable:

• Demonstrated success working with internationally recognized companies known for implementing best practices, particularly in high-risk and high-consequence environments.
• Proven track record in fostering and embedding an effective quality assurance culture within a multinational environment, accommodating diverse perceptions of risk management and assurance.
• Exceptional communication skills, with the ability to exercise discretion and sound judgment, particularly in assessing and mitigating potential risks.

The position is available immediately, and applications will be reviewed after application deadline May 11th. 2025.