IT Support Analyst

Location: Rio De Janerio 

Yinson is a dynamic, equal opportunity employer with great organisational culture where people are valued and empowered to deliver powerful solutions.  

Key Responsibilities:

• Support internal and offshore staff both remote and hands-on on IT and telecommunication devices.
• Monitoring IT and communications infrastructure, both onshore and offshore and ensure that these are maintained.
• Order, set up and assist with the installation, configuration and maintenance of new IT devices.
• Maintain conference rooms, telecommunication equipment and regular checks of all working stations.
• Maintain the asset management control up to date.
• Liaise with IT Coordinator/Supply Chain to assist with hardware and software purchasing, shipping, and receiving for Brazil.
• Prioritize and manage support cases.
• Liaise with external IT vendors for support and technical issues.
• Establish good working relationships with external third-party IT vendors and stakeholders.
• Suggest improvements to IT policies and procedures and think creatively to produce new concepts and developments.
• Help to ensure that IT solutions implemented in the Company are economically viable.
• Work together with IT Coordinator directly under Senior IT Manager deployment that included both hardware and software installations in multiple sites and FPSO’s across Yinson Brazil.
• Escalate issues as needed and maintain communication with technical team.
• Other tasks as determined by the IT department.

Qualifications:

• Bachelor’s in computer science or equivalent combination of education and experience;
• Minimum of 5 years of experience in a similar job that has given you a good knowledge and hands-on experience with Microsoft Office, Windows 10 or similar software;  Network infrastructure (onshore and offshore),
• Experience in network cabling and patching.
• Familiar with Microsoft Intune, Azure and 0365 and have good overall understanding of networks, software and hardware;
• Proficiency in English, written and verbal.

Desirable:

• Previous experience working in similar role for Oil & Gas industry will be an asset.

Skills & Experiences:

• Strong work ethic, integrity and dedication to results;
• Goal-oriented with the ability to multi-task under pressure in a fast-paced work environment;
• Passionate to work in front line IT support role as part of a small team;
• Problem-solving oriented;
• Flexibility to travel/embark on short-notice;
• Organized, self-motivated, and willing to receive direction.

If you want to team up with us as we dream and stride towards a better tomorrow – we would love to hear from you!